How much is delivery?
PLEASE NOTE: Orders over the value of £15.00 are sent by recorded first class post, so your order will require a signature. If this isn't convenient for you, please email us and we will send your order by standard first class post.
When will my order arrive?
Orders are sent by first class Royal Mail and should reach you within 3-5 working days - but we suggest you allow 7 days for unforeseen circumstances (such as bad weather).
If you place your order before 11am and select next day delivery, we will dispatch your order the very same, working day. Your order will be sent by Royal Mail and should reach you before 1pm on the next working day.
Orders are sent by Royal Mail Airmail and should reach you within 14 days. Parcels are tracked and will require a signature upon receipt.
What happens if I'm not in?
If there is no-one available to sign for your parcel, Royal Mail will leave a card for you to pick it up from your nearest Post Office.
If you change your mind or aren't completely satisfied with your purchase, you have 7 days after the day of delivery to return the product to us at your own cost, for either a refund or an exchange. To do this, please email firstname.lastname@example.org to notify us of the return. Returned goods must be packaged adequately to protect them against any damage.
Please note that only goods in their original condition/packaging will be entitled to a full refund. The cost of goods will be refunded only, excluding packing and postage. This does not affect your statutory rights.
Please return the goods to:The Fabric Bee